Ask a new question. When I use Teams for meetings, my video will freeze up at least 5 or 6 times through out the meeting. If I stop the video and restart it, then it will work for a while 5 – 10 mins. Sometimes I get the error at the top saying Video has stopped. Sometimes it doesn’t pop that message. I use zoom probably an hour or more a day. Just seems to me that teams should be closer to Zoom stability with the video so it must be something amiss. Question – is there a setting that I am not aware of that tries to pass through super high def video or something else that kills video?

Anything else I can do? I tried to find stuff online but nothing specific. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. This worked for the entire 30 minute meeting. I had a couple times the audio got a bit choppy and a couple times the video got a hair choppy but nothing totally frozen. Choose where you want to search below Search Search the Community. Search the community and support articles Microsoft Teams Teams for business Search Community member.

Thanks Darren. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Veejay RC. Independent Advisor. Please try to clear your Teams desktop app cache. You may check on this link for the steps on how to do it. Please let me know if you have any questions or concern. Thank you Standard Disclaimer: There are links to non-Microsoft websites.

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Thoroughly research any product advertised on the sites before you decide to download and install it. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Veejay RC.

I tried a couple things: 1 Clearing cache Within 10 minutes my video was frozen 2 Teams meeting through the web site not the Teams app. Thanks for the update. Please refer from the following suggestions on how troubleshoot camera: 1. If it happens to already be On, turn it Off and leave it like that for a few seconds before turning it back on again. Click OK. Thank You. This site in other languages x.

 
 

 

Teams freezes video and drops call after ending screen share – Microsoft Community

 

I try to make a video conference with more than 2 people on the intranet network but the video does not stop freezing and the quality is very bad We have 1Gbs fiber and no connection problem. When we try to do 4G tethering video conferencing with our phones, we have no problem. Attachments: Up to 10 attachments including images can be used with a maximum of 3.

Glouche ,. Disable all security software and perform Windows 10 clean boot to exclude the confliction between third party service or app. Update camera app from windows store.

Installing the latest Windows updates that may contain the bug fix for the Webcam not working problem. Note : Microsoft is providing this information as a convenience to you.

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If the response is helpful, please click ” Accept Answer ” and upvote it. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. Glouche , Do you have any further update for this issue? If the suggestion helps, please be free to mark it as an answer for helping more people. Glouche , Haven’t received your update for a long time, any update now?

If the above suggestion helps, please be free to mark it as answer for helping more people. How are you managing files in your Teams?

Skip to main content. Find threads, tags, and users Hello, I am a member of the IT department of my company. Can you help us please? Thanks in advance! Comment Show 0. Current Visibility: Visible to all users. Glouche , Do all the people have this issue when they on the intranet network? Does this issue persist all the time or what do you do before this issue happened? Make sure that your Teams client is the latest version.

If issue exists, the following methods deserve a try. Check for an outdated webcam driver. Run Windows 10 app troubleshooter. Related Questions.

 
 

Microsoft teams video call freezes – microsoft teams video call freezes. How can I stop Teams from freezing on calls with more than 2 participants?

 
 

Many thanks. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 1. Report abuse. Details required :. We couldn’t use your webcam for video”. View best response. Hi, I get this too. And in my case for it to work I have to switch to another video source feed. It is essentially the one web cam but it only seems to work with one of the many web cam software programs I have, which is probably the cause.

So you can try clicking on the video feed button with the continous arrows around it, to switch source, if this is even an option and see if it helps? I know you shouldn’t have to but if this rings true I think basically it is not coping in situations that multiple camera software is installed. The only way it works for me is by way of XSplit Cam, even though that is ultimately using the Logitech Camera.

I am going to reset my Windows installation soon just to see if that puts me back to an expected working state on the camera front and then install the software one by one to see at what point it breaks. Thanks Henry. Vikram Romana In a meet now can you see the camera option to the right of turning video on or off. If present, this is what will allow you to change between different sources.

I am experiencing the same issue with a number of my users, all on a Lenovo Laptop with the latest Windows 10 installed. I experience this issue on the following version and hardware wise I am using a Surface Laptop Which led me to believe the disablement of EnableFrameServerMode registry change would do the trick but for me it just makes it not freeze but equally not even start at all:. I also noticed that the above fix was suggested for a similar issue reported after the anniversary update way back in Interesting to note that my external Logitech cam works fine through its camera software but not if directly being interacted with, by way way of Teams.

So my only working method at present is the Logitech camera by way of XSplit’s Camera Software and then using that as my source in Teams, not ideal but better than nothing. I have raised this via the Feedback hub app in Windows 10 and raised a support case with Microsoft Store as my device is under warranty, just in case I can get some help on the hardware side of things. I have tried latest drivers, firmware, Reset Window 10, reinstalled Windows 10, you name it. It just makes no difference.

I will endeavour to update this thread should I find anything more conclusive. I have the same question 7. Report abuse. Details required :. Cancel Submit. Veejay RC. Independent Advisor. How satisfied are you with this reply? Was this reply helpful?

Yes No. Sorry this didn’t help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Microsoft Teams Teams for business Search Community member. Hi I have an issue where my Teams video freezes for others but I can see and hear others as normal. Yes No. Sorry this didn’t help. Thanks for your feedback. My mobile phone being positioned next to my desktop. I have tried calls on two different wifi networks 2.

Good day to you and many thanks for providing updates on this case. Since issue occurs from Teams web app side, so may I know have you checked with update your device driver?