Intercom vs Zendesk Why HubSpot is the Best Alternative

Their support section is based on the Docs forum, where you can ask questions or read on related topics. The Intercom team will usually answer to all questions on this forum. You can see exactly if your support volume is increasing, if your team is responding fast enough to your users and leads, and who on your team is the busiest. Your support insights will show you data about your signed up users and visitors to your site. Zendesk will give you the option to transform your interface to match your brand. With familiar customization tools, you can easily tailor the look and feel.

• Zendesk has received a rating of 4.4 out of 5 from 2,693 reviewers.
• Intercom wins the sales pipeline tools category because its campaigning and sequencing tools integrate all channels and unique services, like carousels and product tours.
• You can also add apps to your Intercom Messenger home to help users and visitors get what they need, without having to start a conversation.
• In our experience, when future clients start thinking about the advantages and disadvantages of Intercom vs. Zendesk, these are the questions they want answers to.

Intercom calculates the price based on the number of seats (users) you request. Depending on the seat type (subscription plan), users get access to different features. For example, the Messaging feature is not available in the Support plan, while Articles aren’t available in the Engage and Conver plans. Unfortunately, you can’t calculate the price by yourself since Intercom hid its pricing table. Though, you can sum up the price together with the Intercom sales team accurately if you contact them.

Zendesk Reviews

At $15/agent/month, you have unlimited access to ticket history and API integrations. The enterprise pack is $3,600/month with brand management and advanced reporting. Businesses see immense growth through sales prospecting, smooth onboarding through knowledge-base, consulting services, customizable landing pages, website visitor tracking, and automated marketing campaigns.

This is due to not only the price but the features included, such as Help Desk and the ability to manage incoming tickets. Finally, if you want even more advanced features, you can upgrade to their Premium package. However, do take note that this comes with custom pricing, so you will need to contact them to learn more. Tailored to help you identify your customer support needs, this guide will help you find the right solution, simplify your purchase decision, and get leadership buy-in. Our goal is to be objective,

simple and your first stop when researching for a new service to help you grow your business.

Intercom Vs. Zendesk – Comparison

Both Zendesk Chat and Intercom have similar features, but Intercom is more suited for small to mid-sized companies. It will also depend on the size of your business, how many features you’ll need to use, your budget, and how much support you need. Their most popular tier (Suite Professional) is $115/month and includes a feature set that is very hard to beat at that price.

Intercom has more customization features for features like bots, themes, triggers, and funnels. For standard reporting like response times, leads generated by source, bot performance, messages sent, and email deliverability, you’ll easily find all the metrics you need. Beyond that, you can create custom reports that combine all of the stats listed above (and many more) and present them as counts, columns, lines, or tables. This is because it comes with a free option, which is ideal for startups on a limited budget.

SendinBlue#

The first thing we like to look at when we see a tool is just to understand what are some of the use cases they seem to be pitching. Either by looking at case studies, or even just the general sales, marketing pages. Intercom’s help center allows you to create and publish engaging articles around help topics. You can use its editor to effortlessly add images, videos, and call-to-action-buttons, wherever necessary. Intercom’s design and overall user-interface feel modern, intuitive, and quite easy on the eyes. Their custom-made illustrations are beautifully crafted and their attention-to-detail is evident in almost every aspect of the tool.

Whether it’s syncing data with your CRM, enhancing communication via messaging platforms, or automating tasks with productivity apps, Zendesk makes it possible. Even though the two applications are often mentioned while talking about customer service, there are some glaring differences between them. Zendesk directly competes with Intercom when it comes to integrations. This live chat service provider offers 200+ integrations to its user base. With a mix of productivity, collaboration, eCommerce, CRM, analytics, email marketing, social media, and other tools, you get the option to create an omnichannel suite.

Zendesk vs. Intercom: Automation and AI

Read more about https://www.metadialog.com/ here.